1. Ordering of Goods

1.1 All orders of goods from Everlasting Castings Ltd are subject to availability and acceptance by us. We will contact you in the event that any goods you have ordered are unavailable. You will have the option either to wait until the goods in question are available from stock or to cancel your order.

1.2 In the event that we are unable to supply the goods you have ordered and you have therefore decided to cancel the order we will reimburse your payment in full.

1.3 We currently accept payment for orders via Paypal account or Paypal debit/credit card payments online.

1.4 If you wish to order goods from us, you may do so by clicking the "Add to Basket" button beneath each product found on each shopping page of the website. The shopping pages and the products they contain are accessible via the home page. This process applies for paying by debit or credit card or Paypal and enables you to buy more than one item via a shopping cart system. You may view the items in your shopping cart via the "View Basket" button on the menu. You may pay for the items in your shopping cart by clicking the "checkout" button on the shopping cart page. For other payment methods please email us at tam@everlastingcastings.co.uk to place your order and arrange payment.

1.4.1 If you choose to pay by Paypal you will be taken to the Paypal login page to complete your payment. You can choose to cancel your order at anytime until the payment is processed by them by pressing the cancel button.

1.5 Once you have paid for your goods you will receive an email to confirm your order and our intention to process your order and post the goods to you. This email will also act as a receipt for your purchase.

1.6 Once we have received your payment, it is at this point at which a legally binding contract exists between us. The Terms & Conditions are accessible via the footer at the bottom of each page of the Website and we assume you agree to be bound by these at this point.

1.7 Orders cannot be accepted from customers under the age of eighteen (18) years.

1.8 Special order frames must be ordered separately as we must order them separately from our supplier. If you order other items with a special order frame the whole order will be dispatched when the special order frame comes in to us, usually 2-4 weeks.

1.9 Personalised items such as engraved name-plates cannot be returned unless they are faulty.

1.10. If you order from outside the UK, you are responsible for paying VAT and any duty tariffs in your own country. You will not pay VAT to us.

1.11. If you return a purchase from abroad you will be liable for any customs charge incurred by us. It will be taken off your refund.

2. Pricing

2.1 All prices of goods quoted on the Website are inclusive of VAT and exclusive of postage.

2.2 We reserve the right to change our prices for goods and postage at anytime.

2.3 When you have contacted us to place an order of goods, the prices quoted will remain as agreed for a period of not more than 7 days from the time of first contact regarding the order or until we have received payment from you unless we have indicated to you via email otherwise.

2.4 If you contact us as an enquiry and if we quote to you a price for goods or postage, these prices will remain for a period of not more than 7 days from the date of the quote.

3. Delivery

3.1 We have a business agreement with Royal Mail and Parcel Force. Our rates are based on these agreements.

3.2 Incorrect delivery details may lead to delays in the delivery of your goods, so before placing your order, please ensure that you have included the full Delivery address details, including accurate postcode of the intended recipient and your daytime contact telephone number in the event that any delivery problems are encountered. If you give us an incorrect address/postcode or missing parts to an address and the parcel goes missing, Everlasting Castings will not be held responsible. We have our sender address on every parcel so a parcel is likely to be returned to us rather than disappear! Please ensure that if the Delivery Address is different to the invoice/registered bank card address that you actually fill in the Delivery address boxes at checkout.

3.3 By signing for your goods you are agreeing that they have arrived intact and undamaged. However, if you notify us of any damage by 2pm the next day we should be able to quickly send a replacement if the item is in stock. We require you to take a picture of the damaged item and email it to us. Goods must be returned by Royal Mail unless we arrange otherwise. If you do not inform us by 2pm the next day you will need to return the goods at your own cost before we can replace them.

Please see our Delivery Information page for specific details. These are also part of our Terms and Conditions.

4. Returns and Cancellations

4.1 Only goods purchased from Everlasting Castings Ltd may be returned to us.

Please refer to our Refund Policy page for specific details. These are also part of our Terms and Conditions.

5. Disclaimer

5.1 Whilst we agree to use our reasonable endeavours to ensure that the Website is fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website impossible or impractical.

5.2 We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of or in any way connected with the goods supplied by Everlasting Castings or your use or inability to access the Website. This exclusion shall apply in respect of, without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, whether arising in contract, tort, under statute or otherwise or due to representations (other than fraudulent or negligent misrepresentations) PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.

6. General

6.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website from time to time. Any changes will be posted on the Website and it is your responsibility as a customer to review any changes on accessing the Website. Changes will be effective one (1) hour after the posting of any such change.

6.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Website for any reason at any time.

6.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or enforceable, the remaining provisions shall remain in full force and effect.

6.4 No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

6.5 If any part of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Terms and Conditions.

6.6 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions. See our Privacy Policy page for more details

6.7 These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

7. Website Content and Copyright

7.1 All Website content including text, picture images, logos, symbols, HTML or any programming code is protected under international copyright law to Everlasting Castings Ltd or our suppliers and service providers.

7.2 Use of any content on the Website outside of its specified purpose will be deemed an infringement of copyright law and will be prosecuted as such.

7.3 Claims ownership without prior agreement with Everlasting Castings Ltd or with intent to falsify identity or steal intellectual property will be deemed an infringement of copyright law and will be prosecuted as such.

8. Castings